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Cyprus Premier Terms and Conditions
All bookings made with us are confirmed subject to acceptance
of the fair trade agreement below.
Your contract is with Cyprus Premier Holidays Limited, registered under
No.5887997, whose registered
office is at:
21 East Street
Bromley
Kent
BR1 1QE
We hold an Air Travel Organiser's License granted by The Civil Aviation
Authority
(CAA)
under ATOL number 9345.
The air flights and holidays booked with us are ATOL protected.
In the unlikely event of our insolvency, the CAA will ensure that you are
not stranded abroad and will arrange to refund any money you have paid to
us for an advance booking.
ATOL protection extends primarily to customers who book and pay for
package holidays in the United Kingdom. ATOL protection does not cover
independently (dynamic) booked holidays.
For further information visit the ATOL website at
www.atol.org.uk
1 Reservations & Payments
Reservations can be made over the telephone, by postal or electronic mail,
via internet, in person, or through an appointed travel Agent, without any
obligation. For a firm confirmation of your booking a non- refundable
deposit is required. This is £75 per person - Higher deposits or flight
balance may be due at time of booking for certain flights/airlines. For
all bookings made within 8 weeks before departure date and/or online, the
full amount is due at the time of booking. On receipt of a deposit or full
payment we will issue and send a confirmation invoice in exchange. Your
confirmation invoice will show your booking and payment details. If the
booking is made through one of our appointed travel agents, any money paid
to these agents in respect of a booking with us, is held by the agent as
an agent of Cyprus Premier Holidays Ltd.
NB: Additional supplements may apply or full balance
may be required for certain flights/airlines. You will be advised at time
of booking.
Flights to Ercan / North Cyprus, although direct,
operate via a port in Turkey. All flights to Ercan will touchdown in
Turkey for between 30-60 minuites. No change of aircraft is generally
required.
Flight reservations can require
upto 24 hours to obtain confirmation. If you have booked
and are due to fly within 72 hours, please confirm your flight
reservation with one of our holiday advisors on 08714 266 888.
Last minute flight reservations are considered "on request" and may
subsequently be reversed until final confirmation has been received from
the airline.
Hotel reservations can require
upto 72 hours to obtain confirmation. If you are due to
check-in within 72 hours, please confirm your reservation with
one of our holiday advisors on 08714 266 888. Hotel
reservations are considered "on request" and may subsequently be reversed
until final confirmation has been received from the hotel.
2 Balance Payments
If only the deposit is paid the balance due amount on your confirmation
invoice must be paid at least 8 weeks before the scheduled departure date.
Non receipt of full payment by us or the travel agent by this
date; we reserve the right to treat your booking cancelled by you and
to retain your deposit and apply the cancellation charges as set out
below.
A 3% surcharge is payable on all credit card payments and 1% on
all debit card payments.
3 Changes to a booking by you, the client
We will do our best to amend or alter your booking according to your
request but cannot guarantee to do so, as this may depend on the
availability or the rules of our suppliers. Amendments or
alterations are subject to a minimum of a £25 administration charge.
4 Cancellation by you, the client
Cancellation of your booking may be made any time but must be notified in
writing and made by the person who signed the booking form. Insurance
premiums are non refundable regardless of when the booking is cancelled.
Certain flights are non changeable & non refundable -
please enquire at time of booking.
The cancellation charges will depend on the time your written notification
is received and it will be levied as below:
More than 56 days - Deposit only
prior to departure
56 to 31 days - 50%
30 to 21 days - 75%
20 to 01 days - 100%
There may be exceptions to these charges for higher fare excursion, club
or business class flight tickets which are more or less flexible. Please
enquire when you book. If your booking confirmed with our “Low Deposit”
offer and your booking subsequently cancelled by you, you are liable to
pay the difference between our “Low Deposit” and normal deposit .Cancelations
are subject to a minimum of a £25 administration charge.
5 Cancellation or amendment by us (The Company)
We always try to avoid any changes to your booking. However, this may
become necessary, as we cannot foresee changes many months in advance when
we plan our holidays. Flight timings shown in the brochures or leaflets
are for guidance only and may change. The confirmed final timings will be
shown on your flight tickets and should be checked when you receive them.
If minor changes other than flight timings happen before your departure we
will tell you before
you leave. Schedule changes within 12 hours and/or a change of UK airport
(except between Gatwick, Stansted, Heathrow and Luton, which are all
considered London Airports) are treated as a minor change. On inclusive
holidays occasionally it may be necessary to make a more major change.
These can be either changing your resort or accommodation.
If this is the case, we will always offer you an alternative holiday of
equivalent or superior quality and we will pay you compensation according
to the table below. You may accept the change and receive compensation or
you can cancel your holiday and receive full refund with the appropriate
compensation as shown on the table below.
If we have to change your holiday arrangements on your departure date,
after you depart or when you are in the resort we will try to place you in
a similar or higher standard accommodation in the same or similar resort
and pay you compensation as below. You have no right to cancel your
holiday after you depart or while in the resort if we offer you a suitable
alternative.
We reserve the right to substitute alternative carriers and Aircraft.
Table for compensation – Package holidays only
Period of notice - Compensation for each full fare paying passenger
More than 42 days - No compensation
29 to 42 days - £10
15 to 28 days - £15
1 to 14 days - £20
On departure date - £25
At resort - £25
Important note: Compensation arrangements do
not apply to circumstances which are beyond our control. We can cancel
your holiday in the following circumstances: War, Threat of war, riots,
civil strife or terrorist activity, industrial disputes, natural or
nuclear disasters, fire, Airport closures, bad weather conditions and
similar events beyond our control.
Flight delays
In the event of a flight being delayed we will offer the following subject
to the airport able to cater: over 4 hours an appropriate meal, over 8
hours extending to midnight overnight accommodation will be provided
whenever possible. However, this will depend on such factors as the
expected length of the delay, local availability of accommodation,
immigration rules etc.
Where long flight delays result in lost holiday time, no refunds are given
for unused accommodation, as rooms are not re-let.
Similarly airlines do not offer compensation for flight delays.
Compensation is normally covered by your insurance in certain
circumstances.
Surcharges
The price of your arrangements can be varied due to changes in
transportation costs such as fuel, scheduled airfares and any other
airline charges which are part of the contract. Also government action
such as changes in VAT or any other government imposed changes and current
changes in relation to an exchange rate variation.
In the case of any small variation, an amount equivalent to 2% or less of
the price of your travel arrangements, which excludes insurance premiums
and any amendment charges, will usually be absorbed by the company.
For larger variations this 2% will still be absorbed but the rest may be
passed onto you. In either case there will be an administration charge of
£10.00 per person together with an amount to cover agents’ commission. If
this means that you have to pay an increase of more than 10% of the price
of your travel arrangements, you may cancel your travel arrangements and
receive a full refund of all monies paid, except for any amendment
charges. We will consider an appropriate refund of insurance premiums paid
if you can show that you are unable to transfer or reuse your policy.
Should you decide to cancel for this reason, you must exercise your right
to do so within 14 days from the issue date printed on your final invoice.
Whether you cancel or not you will also be entitled, on the terms set out
in respect of major changes in paragraph 5 above, to accept an offer of
alternative travel arrangements from us if we are able to do so and
compensation as set out below.
Please note that travel arrangements are not always purchased in local
currency and some apparent changes have no impact on the price of your
travel due to contractual and other protection in place.
Aviation Insurance and Security supplements
The basic price of your holiday shown in the price panel includes extra
charges made by airlines for aviation insurance and security which have
been imposed on airlines and tour operators since 11th September. These
charges may change and are beyond our control.
Therefore, we reserve the right to pass on any additional charges to you
prior to booking or at the time of booking.
6 Data Protection Policy
Cyprus Premier Holidays Ltd are a data protection controller for the
purpose of the Data Protection Act 1998.
We require to collect certain personal details from you to ensure your
booking is processed correctly and your travel arrangements meet your
requirements. These will include, where necessary, the names and address
of party members, credit/debit card details or other payment details,
telephone contact details and special requirements such as those relating
to any disability/dietary or medical condition which may affect the
holiday arrangements. If we do require additional personal details, we
shall advise you before we obtain these from you.
7 Our responsibility
We arrange contracts for accommodation and other local services with
suppliers who in our belief are reputable companies and run safe and
efficient businesses. We accept responsibility and pay compensation if our
suppliers fail to provide the services they agreed to provide if these
services formed part of the package sold to you when booked.
We will accept liability for claims for personal injury arising as a
result of our staff or suppliers being negligent while in the course of
their employment or contract. We cannot accept liability in such cases;
a] If you or any member of your party is at fault.
b] If the failure is the fault of some one else not connected with
providing services which make up the holiday we have confirmed to you.
c] Any unusual or unexpected circumstances beyond our control which we
could not avoid even if we had taken reasonable care.
d] Any event which neither we or our suppliers could not help, expect or
prevent.
We will offer all the help we can, if you suffer any difficulty while
you are on holiday. If you suffer illness, personal injury or death during
your holiday, through no fault of your own arising out of an activity
which may not be part of your holiday arrangement with us, we will help
sorting out a claim you may have which may include translation services,
communicating with local authorities, recommending foreign lawyers if this
is appropriate. Our costs in respect of the above will not exceed £5000 in
total.
We cannot however accept liability for any payment unless you have told us
within 90 days of the incident that you want to make a claim and we have
given our written permission. We may ask you to pay back any amount we
paid, if your claim is successful or you have suitable legal indemnity
insurance. If our suppliers can exclude or limit their liability under any
international convention, we will rely on the relevant exclusions or
limitations. Any compensation we pay for claims against us, other than
personal injuries, will not be more than three times the cost of your
holiday.
8 Air and sea carriers
The liabilities of Air and Sea carriers are generally governed by the
Warsaw / Athens / Montreal Convention and the Hague protocol. We have to
rely on the terms and limitations contained in these conventions. Air and
Sea carriers produce conditions of carriage which become part of your
booking conditions both with us and the relevant carrier.
Your booking is taken accordingly. You can obtain a copy from us, your
agent or the carrier.
9 Brochure accuracy
In our printed brochures and leaflets the resort and accommodation
descriptions are being checked before printing.
Planning our holidays have to be done many months in advance and may not
reflect the true situation at the time you are on holiday. Hoteliers and
suppliers may withdraw or change a facility temporarily or otherwise, for
local reasons, some of the out-door facilities may not be open early or
late in the season or in the winter or some in-door facilities may be kept
closed in summer. Some advertised amenities including sports facilities
may carry a local charge. Some facilities may be curtailed as some may be
improved. These are beyond our control. When we are told of any
significant changes we will let you know before you leave.
10 Building work
Northern Cyprus and Turkey permit building work, by law, and we cannot
legally prevent this. If disruption in your resort is severe we shall
offer you an alternative Cyprus Premier Holidays accommodation, of the
same or similar standard at no extra cost. This is subject to
availability.
11 Travel Insurance
It is a condition of the booking that you take the travel insurance with
us or arrange insurance yourself, offering comparable or better cover.
12 Travel Documents
It is the responsibility of the client to ensure that passports, visas,
vaccination certificates or other necessary travel documents are valid for
the entire journey. If we or the carrier are fined as a result of you
holding incorrect documents you may be asked to pay this amount.
13 Baggage
Liability for baggage while in the hands of air or sea carriers is
governed by international conventions. We have to rely on the limitations
of these conventions. Any claims of missing or damaged baggage should be
done following the rules and conditions of carriage. These are usually at
the back of your flight tickets or provided by the airline in another
form. We accept responsibility if your baggage is lost or damaged while it
was under our control and our negligence can be proved. We do not accept
liability for high value items. We will pay up to a maximum of £200.
Please insure your valuable items separately.
14 Behaviour
It is your responsibility to arrive at stated departure places on time for
the outbound and inbound sectors of your flight. Any loss or additional
expense incurred by failure to do so lies with you. Our clients are
expected to abide by all the reasonable directions given to them regarding
their holiday. We can end your holiday if you or any member of your party
behaves or proves likely to behave in a manner to cause danger, damage or
distress to other customers, employees, accommodation or any one else. If
your holiday is ended for this reason we are not liable
to complete your holiday arrangements, make any refunds or compensation or
any other costs you have to pay or fines imposed by the authorities of the
country you are visiting. We cannot accept liability for the behaviour of
others in your accommodation or flight, or if you are not allowed to use
certain local facilities due to unsuitable behaviour.
15 Problems Abroad
For all the inclusive holidays taken with our company we want to attend
any problems promptly and locally when they happen, so your holiday is not
spoilt. While you are on holiday on an inclusive tour you must report any
problems you have immediately to our local representatives who will try to
solve most of the problems on the spot, and prevent your holiday being
spoilt. Unless there is a valid reason why you failed to report your
complaint in the resort we will not consider ourselves to be liable for
those complaints. If your problem cannot be sorted out by our visiting
representative you should record it on a holiday report form, which will
be give priority attention in our local office. If we still cannot solve
the matter to your satisfaction when you
return you should write to our Head office in the UK within 28 days of
returning home. We cannot accept liability for claims not raised or
reported while on holiday, unless there was a valid reason not to do so.
16 Jurisdiction
A contract only exists once we have accepted your booking and issued an
invoice. The date of the contract is the date shown on the invoice. This
contract is subject and should be interpreted under the United Kingdom
Courts.
17 Price changes, pricing and factual accuracy
Every attempt has been made to ensure the accuracy of pricing and
factual information presented on this website. However, prices are subject
to change without notice, and rare pricing errors may occur on this site.
Similarly, inadvertent factual errors may occur on this site. Cyprus
Premier Holidays will not be held responsible for such errors. However, we
will take prompt action to correct any errors that are brought to our
attention.
Terms are subject to change without notice. Applicable
terms are those published at time of order.
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